Terms of service

English translation of our German General Terms and Conditions (Allgemeine Geschäftsbedingungen), provided for your convenience. If the two versions differ, the German version prevails.

General Terms and Conditions

Studio services, gift cards, online shop

Document 02 · Atelier Hannibal GmbH · Version: 11 November 2026

Provider: Atelier Hannibal GmbH, Kaulardstraße 21, 50354 Hürth, HRB 113522, Local Court of Cologne (Amtsgericht Köln), represented by the Managing Directors David Schumacher and Hekthor Hannibal Schumacher, email info@atelierhannibal.de.

For your information

The Artists working in this studio, including guest Artists, are self-employed entrepreneurs and work for their own account and under their own responsibility. They have rented a workspace on the studio’s premises. The contract for a tattoo or a piercing is concluded exclusively between the customer and the Artist; the terms and conditions of the respective Artist apply (Section B). The studio acts in an advisory capacity, forwards enquiries to the Artist chosen by the customer and is not a party to that contract.

Erftstadt location

The Erftstadt location is operated by a self-employed franchisee: Atelier Hannibal Erftstadt (Major.ttts), owner Mario Krampf, Franz-Busbach-Straße 3a, 50374 Erftstadt-Lechenich. For tattoos and piercings at this location, the contract is concluded exclusively between the customer and the self-employed Artist working there or the franchisee, insofar as the franchisee tattoos personally; for other services of this location, the contractual partner is the franchisee. Atelier Hannibal GmbH merely forwards enquiries requesting the Erftstadt location to the franchisee and is not a party to the contracts concluded there.

Section A: Services of the studio (consultation and forwarding of enquiries)

§ A1 Scope

This section applies to the consultation of the customer and the forwarding of the customer’s enquiry by the studio. The studio does not itself provide any tattooing or piercing service.

§ A2 Services of the studio

(1) The studio advises the customer on style and design idea and introduces self-employed Artists who are suitable for the project. The customer chooses an Artist; the studio forwards the enquiry to the chosen Artist. The Artist decides freely whether to take on the project. The performance of the work is the sole responsibility of the Artist.

(2) The studio’s initial consultation serves exclusively to prepare and forward an enquiry to an Artist. It is not professional advice on the performance of the work and does not give rise to any entitlement to a tattoo or a piercing. Whether a piece of work actually comes about is decided solely by the respective Artist within the framework of the Artist’s own contractual relationship with the customer; the work may also be declined.

(3) Artists remunerate the studio for the provision of pre-qualified enquiries, depending on the agreement, as a fee per enquiry that is uniform or is calculated according to objective project characteristics, or as part of a flat-rate usage fee. The remuneration is independent of the price of the work; the customer pays the studio nothing for consultation and forwarding.

§ A3 Price guidance

Price information provided by the studio or the website chatbot consists of non-binding guide values, for example general empirical values or price ranges communicated by the respective Artist, and does not constitute an offer. The studio does not set prices for Artists. The binding price is set exclusively by the Artist in the Artist’s own cost estimate and agreed directly with the customer.

§ A4 Communication and service messages

(1) Communication for processing the enquiry until it is forwarded to the Artist takes place primarily via WhatsApp; providing a telephone number is required for this. If the customer does not wish to communicate via WhatsApp or WhatsApp is not available, the studio communicates by email. Appointments are then arranged directly between the customer and the Artist.

(2) Following the initial consultation, the customer receives general information from the studio on preparing for a tattoo or a piercing and on aftercare and healing. This information is a service of the studio, contains no advertising and does not replace the information and the aftercare instructions of the Artist performing the work.

(3) Promotional messages and requests for a review are only sent with separate consent, which can be withdrawn at any time. If the customer or the Artist voluntarily communicates the date of an agreed appointment, the studio may record exclusively this date in order to ask for a review after the appointment with the customer’s consent; the date is deleted after the review request has been sent, no later than 30 days after the appointment. Without consent to the review request, it is not recorded.

(4) The data protection basis of this communication is set out in the studio’s privacy policy.

§ A5 Data protection

The processing of personal data is governed by the studio’s privacy policy. Data are disclosed to the Artist performing the work as an independent controller.

§ A6 Liability of the studio

The studio is liable only for its own consultation service and the forwarding of the enquiry, not for the tattooing or piercing service of the Artist. The studio is liable without limitation in cases of intent and gross negligence and in cases of injury to life, body or health. Otherwise, in cases of simple negligence, it is liable only for breach of material contractual obligations, that is obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely, and limited to the foreseeable damage typical for the contract. The responsibility of the studio as operator for the premises, the hygiene infrastructure and the equipment provided remains unaffected.

§ A7 Minors

(1) The online shop is directed at persons of full age.

(2) Enquiry, initial consultation and forwarding to an Artist are possible from the age of 16; enquiries for piercings on younger persons are accepted from the persons with parental responsibility. Performing the work on minors in all cases requires that all persons with parental responsibility have been informed and have given their written consent using the separate form “Einverständnis der Erziehungsberechtigten” (consent of the persons with parental responsibility), furthermore that at least one person with parental responsibility is present at the appointment and that the identity documents of the minor and of the person with parental responsibility who is present are presented. The form must be available before an appointment deposit is paid; in addition to the procedure, it also covers the appointment arrangement including the appointment deposit, the Artist’s terms and the expected price.

(3) No tattoos are carried out on persons under 16. Whether a piercing is carried out on a person under 16 is decided by the piercer in the individual case, depending on the type of piercing; there is no entitlement to it.

(4) Intimate piercings and nipple piercings are carried out exclusively on persons of full age.

(5) The decision on performing the work in the individual case is made solely by the Artist performing the work; the Artist may decline without giving reasons. The studio may decline to forward an enquiry.

Section B: Contract for tattoo and piercing (between customer and Artist)

§ B1 Terms and conditions of the Artist

(1) The contract for the tattoo or the piercing is concluded exclusively between the customer and the Artist. The studio is not a party to the contract. This contract is governed by the terms and conditions of the respective Artist, which the Artist makes available to the customer before the contract is concluded, usually with the Artist’s cost estimate.

(2) The cost estimate, the request for an appointment deposit and the invoice are issued by the Artist in the Artist’s own name, stating the Artist’s name and address. The customer makes payments for the work, including an appointment deposit, directly to the Artist, unless the customer redeems a gift card of Atelier Hannibal GmbH or of the Erftstadt location (Section D). The studio has no share in the price of the work.

(3) If the Artist offers financing or payment in instalments, this is concluded directly between the customer and the Artist or the provider engaged by the Artist. The studio is not involved, does not arrange any financing, does not process any payments arising from it and receives no remuneration for it.

(4) Photographs of the finished work are only used on the basis of separate, written consent of the customer, which specifies the purposes and recipients individually and can be withdrawn at any time with effect for the future.

Section C: Online shop (purchase of goods)

§ C1 Scope

This section applies to purchases of goods in the online shop between the customer and Atelier Hannibal GmbH as seller.

§ C2 Conclusion of contract

(1) The presentation of the products in the shop is not a binding offer but an invitation to place an order. The customer places products in the shopping basket, enters delivery and billing details in the ordering process and selects the shipping and payment method. Before completing the order, the customer can check all entries on the summary page and correct them using the back function or by editing the shopping basket. By clicking the order button that triggers the obligation to pay, the customer submits a binding offer.

(2) The contract is concluded with the order confirmation sent by email immediately afterwards.

(3) German and English are available for concluding the contract. The German version of these terms is authoritative; the English version is a translation. We store the text of the contract. The customer receives the order data, these terms and the information on the right of withdrawal with the order confirmation in text form; if the customer has a customer account, the customer can view their orders there.

§ C3 Prices and shipping costs

The prices stated include statutory VAT plus shipping costs. The shipping costs depend on the product and delivery region and are shown separately in euros in the ordering process before the order is placed. The applicable shipping costs per product group and country of delivery are set out in the shipping policy, which is available in the shop. If an order contains products from several product groups, their shipping costs are added together. For deliveries within Germany, no shipping costs are charged for orders of €99 or more. Gift cards are delivered digitally and are free of shipping costs.

§ C4 Delivery

(1) Some of the products are manufactured and shipped by print on demand via a fulfilment service provider. The expected delivery time is stated per product and region on the respective product page and in the ordering process before the order is placed. Gift cards are delivered digitally by email without undue delay after receipt of payment.

(2) We deliver wall art only to delivery addresses within the European Union. We deliver other goods to the countries that can be selected in the ordering process. For deliveries to countries outside the European Union, customs duties and import charges may be incurred, which are borne by the customer.

(3) Wall art is printed for the customer after the order has been placed and shipped directly to the customer by the printing service provider. The delivery time is 3 to 7 working days within Germany and 5 to 10 working days to other countries of the European Union. It begins on the day after the contract is concluded.

(4) If an order contains several products, they may arrive in separate shipments.

§ C5 Payment

The payment methods displayed in the ordering process at the relevant time are available in the shop, currently Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. Payment is processed via the respective payment service provider.

§ C6 Right of withdrawal for consumers

Consumers have a statutory right of withdrawal. The products offered in the shop are standard items; the right of withdrawal is not excluded under Section 312g(2) of the German Civil Code (BGB), since the goods are not individually made according to customer specifications. If the shop offers products that are personalised according to the customer’s specifications, for example with the customer’s own motif, own text or in a custom size, they are marked as such on the product page; under Section 312g(2) no. 1 BGB, there is no right of withdrawal for them.

The complete information on the right of withdrawal together with the model withdrawal form (Document 12) contains separate provisions for deliveries of goods and digitally delivered gift cards. It is displayed in the ordering process, transmitted in text form with the order confirmation and available at atelierhannibal.de.

§ C7 Warranty

(1) The statutory provisions on liability for defects apply.

(2) Wall art is printed individually for each order. Depending on the screen, the material (canvas, framed canvas, aluminium dibond, acrylic glass) and the printing process, the colours of the finished picture may differ slightly from the presentation in the shop. The statutory rights in the event of defects remain unaffected.

(3) The customer is asked to report obvious transport damage to the delivery driver and to us as soon as possible, ideally with photos. This makes it easier to settle the matter with the carrier. The customer’s statutory rights remain unaffected even if the customer does not do so.

§ C8 Retention of title

The goods remain the property of Atelier Hannibal GmbH until payment has been made in full.

Section D: Gift cards

(1) Gift cards of Atelier Hannibal GmbH can be purchased for any amount on site in the studio or via the online shop. They can be redeemed in the online shop and as a means of payment with the Artists working in the studios in Hürth and Euskirchen and at the Erftstadt location; gift cards of the Erftstadt location can likewise be redeemed with the Artists in Hürth and Euskirchen. The operator of the location at which the gift card is redeemed pays the redeemed amount to the Artist in full and retains nothing from it. In addition, Artists may issue their own gift cards relating to them, to which their own terms apply.

(2) Gift cards are transferable.

(3) Claims arising from gift cards become time-barred three years after the end of the year in which the gift card was issued.

(4) Gift cards are not paid out in cash. If a gift card cannot be redeemed for reasons for which the customer is not responsible, the remaining value is refunded by bank transfer.

Section E: Final provisions

(1) The statutory provisions apply in addition.

(2) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the state of their habitual residence. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is the court competent for the registered office of the studio in Hürth. In relation to consumers, the statutory places of jurisdiction apply.

(3) If a provision is or becomes invalid, the remaining provisions remain unaffected; the invalid provision is replaced by the statutory provision.

(4) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Atelier Hannibal GmbH · Kaulardstraße 21, 50354 Hürth · HRB 113522, Local Court of Cologne (Amtsgericht Köln)