Refund policy

English version of our information on the right of withdrawal (Widerrufsbelehrung).

Information on the Right of Withdrawal

For consumers in the online shop

Document 12 · Atelier Hannibal GmbH · Version: 11 November 2026

Section 1: Deliveries of goods

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Atelier Hannibal GmbH, Kaulardstraße 21, 50354 Hürth, telephone +49 178 9603671, email info@atelierhannibal.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at https://atelierhannibal.de/en/pages/widerruf. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (for example by email) without undue delay, with information on the content of the declaration of withdrawal and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. For wall art in the format 160 × 120 cm, which by its nature cannot normally be returned by post, the cost is estimated at a maximum of approximately EUR 150 for returns within Germany and approximately EUR 250 for returns from other countries of the European Union.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. Such personalised products are marked as such in the shop. Wall art with motifs from our range in the sizes and materials offered is not among them; the right of withdrawal applies to it.

Section 2: Digitally delivered gift cards

Right of withdrawal (gift cards)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Atelier Hannibal GmbH, Kaulardstraße 21, 50354 Hürth, telephone +49 178 9603671, email info@atelierhannibal.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at https://atelierhannibal.de/en/pages/widerruf. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (for example by email) without undue delay, with information on the content of the declaration of withdrawal and the date and time of its receipt. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal (gift cards)

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Upon withdrawal, the gift card becomes invalid. If you have already redeemed the gift card in full or in part before the withdrawal, we will refund the unredeemed remaining amount.

Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

To
Atelier Hannibal GmbH
Kaulardstraße 21
50354 Hürth
info@atelierhannibal.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the purchase of the following gift card (*):

__________________________________________________________________________

__________________________________________________________________________

Ordered on (*) / received on (*): ______________________________________

Name of consumer(s): __________________________________________

Address of consumer(s): _______________________________________

Date: ______________________________

Signature of consumer(s) (only if this form is notified on paper)

(*) Delete as appropriate.

Atelier Hannibal GmbH · Kaulardstraße 21, 50354 Hürth · HRB 113522, Local Court of Cologne (Amtsgericht Köln)